Who can order
To order from us you must be a registered business with an ABN. We are a wholesaler and do not sell to the general public.
We will require proof of business, such as a Business Registration Certificate.
Simply complete our customer details form and fax/email it back so we can set you up as a customer in our system and provide you with access to our online ordering.

 

How to order
You can order from us via:

Fax: (03) 9895 4399
Phone: (03) 9895 4300
Email: [email protected]
Online: www.shamrock.com.au

 

Minimum order value
Our minimum order value is $250 ex GST + FREIGHT.

Orders over $500 ex GST will receive FREE FREIGHT*.
*Unless arranged otherwise by agreement. Freight charges will apply for bulky, remote, WA and NT orders.

If you find our minimum order value prohibitive we would be happy to recommend a distributor of our products. Email [email protected] for details.

 

Changes to your order
Changes can be made to orders up until they are being processed through our warehouse. Call us!

 

Backorders
Sometimes we sell more of a product than we expected and there can be a delay getting the product back in stock.
Unfortunately, we do not process backorders, but can advise you when the item is back in stock.
We accept forward orders, and can send the stock to you as soon as the shipment arrives. Forward orders are required to be a minimum order amount. For more information email us at [email protected]

 

Pricing
Prices are subject to change without prior notice. However, should you require fixed pricing, we are able to quote pricing for a period of 30 days if requested. Prices will be confirmed on placement of the order. All prices quoted do not include GST.

 

Payment Methods
We accept payment by Visa and Mastercard. Payment will be processed upon dispatch of your order.

Customers who hold approved accounts can charge orders to their account. Payment terms for these customers is net 30 days from the date of invoice for established accounts.

To enquire about setting up an account please contact us here. Please be advised all new accounts will require the completion of an application form and a credit check and are subject to approval.

 

Freight
Yes we do charge freight for orders under $500 ex GST. However, we only pass on the company’s freight charge. Shamrock does not charge an additional service fee. Freight charge will be added to your order upon dispatch.

We currently ship orders to Australia and New Zealand. For other International orders please enquire directly.

 

Delivery
We aim to ensure you receive your goods as quickly as possible. We generally process orders within 48 hours. At peak times it may take a little longer, however our customer service team will inform you of any delays when you place your order.

We will also attempt to provide urgent deliveries when required.

 

Returns
Goods will only be accepted for credit if returned within 14 days of invoice date, otherwise no liability can be accepted. Authority must be obtained prior to return and invoice number must be quoted.

UNDER NO CIRCUMSTANCES IS A CUSTOMER TO ARRANGE RETURN FREIGHT FOR GOODS WITHOUT AUTHORISATION.

Return freight on consignments will only be accepted by Shamrock Australia Pty Ltd where the goods have been incorrectly supplied or damaged in transit. Any freight charges that are not the responsibility of Shamrock Australia will be recharged to the customer.

 

Products
All of our products are featured online at www.shamrock.com.au This provides the most up to date information about our range including price and availability.

You can also find online ecatalogues of our ranges here.

For the latest in new products, deals and promotions please join our mailing list and follow us on facebook and instagram.

 

Product Sourcing
Many of our products are sourced from around the world such as China, Taiwan, Philippines, America and of course Australia.

We choose our suppliers very carefully and only work with reliable and ethical factories. We conduct regular factory audits to ensure safe workplace practices.

 

Product Safety
We take safety very seriously. Safety Data Sheets are available for selected products. And where applicable all products meet current safety standards and regulations. Please contact our friendly Customer Service team for more information.

 

Agents
We have agents in all states (except Northern Territory & Tasmania).
Please contact our Customer Service team for further details.

 

Factory Outlet Shop
Customers are welcome to visit our Factory Outlet Shop for end of season specials & hot buys.

Our outlet shop is open:
Monday to Friday
8.30 am until 4.30pm.

21-23 Joseph Street
Blackburn North VIC 3130

Unfortunately due to safety reasons access to our warehouse is not permitted.

 

Helping the community
We donate a percentage of proceeds from our Factory Outlet Shop to local charities, and regularly donate our products to local schools and organisations.

 

Australian Owned
We are a family owned Australian company which has been operating now for over 30 years.

 

 

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